But... sadly I cannot say the same of their new Sugar Scrub product. I ducked into Lush on Friday to pick up some Ultrabland, and the girl at the counter offered me a free sample of their new body scrub - her instructions were to just 'wet it in the shower and rub it over your whole body'. I gave it a try this morning in the shower, applying a VERY gentle pressure, as I have quite sensitive skin. I scrubbed it gently over my body, and about 5 seconds later I had to jump out of the shower because I was crying in pain. V came running in and yelled because it looked as though I'd been attacked - my body was covered all over in angry red scratches, I was actually bleeding in places!
Below are the results...
The back of my arm looks like I've been attacked by a cat or a very angry woman. It still hurts!
My leg was actually bleeding in places, that was how harsh this scrub is.
My poor decolletage! I pride myself on my fair, porcelain skin - which is currently and angry red, marked with deep scratches.
This product is clearly not appropriate for anyone with sensitive or delicate skin (indeed I hesitate to say it would be appropriate for use by anyone, it felt as though it were full of broken glass). I rate this product a zero out of 5. The same result could be obtained by shutting oneself in a box with an angry cat.
EDIT: I went into Lush QVB store today and showed the sales assistants and the manager the photos, and they were absolutely stunned! They were very apologetic and said they had never seen anything like this before. They had apparently received the free samples just last week direct from the warehouse, and so none of the staff had had the chance to try them yet. I was very relieved that they took the entire box of samples down and said they would definitely not give them out to anyone else after seeing what had happened to me.
I am starting to think now it may have been a massive error in making it - this was just far too strong a reaction for a scrub that was too strong. They are going to contact head office (who I also emailed last night), and let them know there is a problem. They also gave me a customer care form to fill in and said they will follow up with me. They thanked me profusely for coming back in to let them know, so they don't put anyone else through the same thing.
So, all up, I am very happy with the customer service I received at the Lush QVB store, and happy to know that no other poor customer is going to end up with the same horrible results I did.